ce77 Privacy Policy

Effective Date: 1 January 2026  |  Last Updated: 1 January 2026

1. About This Policy

This Privacy Policy ("Policy") describes how ce77 ("ce77", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "your", "Player") who visit the ce77 website at https://ce77.onl, register a ce77 account, or otherwise interact with the ce77 platform and its associated services, including sports betting, live casino, slots, card games, and all related features.

This Policy forms part of the overall agreement between you and ce77 and should be read alongside the ce77 Terms and Conditions (available at /terms-conditions) and the ce77 Responsible Gaming Policy (available at /responsible-gaming). In the event of any conflict between this Policy and the Terms and Conditions with respect to data matters, this Policy shall take precedence.

By registering a ce77 account or by continuing to use the ce77 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the ce77 platform immediately and contact us at [email protected] to arrange closure of your account.

This Policy is written in English and applies to players accessing ce77 from Bangladesh. ce77 targets its services at the Bangladesh market. Players accessing the platform from other jurisdictions do so at their own risk and should satisfy themselves that such access is lawful in their own location.

2. Data Controller

For the purposes of this Privacy Policy, ce77 is the data controller responsible for the personal data collected through the ce77 platform. As data controller, ce77 determines the purposes and means by which personal data is processed. ce77 is responsible for ensuring that all personal data processing activities carried out on the platform are conducted in accordance with this Policy and applicable data protection principles.

If you have any questions about how ce77 processes your personal data, or if you wish to exercise any of the rights described in Section 11 of this Policy, you may contact ce77's data team at [email protected]. All data-related enquiries are handled by trained staff and will be acknowledged within 48 hours of receipt.

3. Data We Collect

ce77 collects the following categories of personal data from Players. We collect only what is necessary for the purposes described in this Policy.

3.1 Registration Data

When you create a ce77 account, we collect the following information:

• Full legal name
• Date of birth (to verify that you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (city, district, division, Bangladesh)
• Username and password (password is stored in hashed form — never in plain text)

3.2 Identity Verification (KYC) Data

Before processing a withdrawal, or at any time we are required to verify your identity, we may collect:

• A copy of a valid government-issued photo identification document (National Identity Card, passport, or birth registration certificate)
• A selfie or photograph for facial matching purposes
• Proof of address (utility bill, bank statement, or similar)
• Proof of payment method ownership (a screenshot or statement confirming that the bKash, Nagad, Rocket, or bank account used for deposits is registered in your own name)

3.3 Financial Data

When you make deposits or request withdrawals, we collect:

• Payment method type (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)
• Mobile wallet number or bank account number associated with the payment
• Transaction reference numbers and amounts in BDT (৳)
• Transaction timestamps

ce77 does not store full bank card numbers, CVV codes, or complete mobile banking PINs. Payment credentials are handled by our payment processing partners using their own secure infrastructure.

3.4 Activity & Gameplay Data

As you use the ce77 platform, we automatically record:

• Bets placed — including market, selection, stake, odds, and settlement outcome
• Casino game sessions — including game title, session duration, wager amounts, and results
• Bonus claims and wagering progress
• Login and logout times, session durations
• Responsible gaming tool usage (deposit limit settings, cooling-off activations, self-exclusion requests)

3.5 Technical & Device Data

When you access the ce77 platform, we automatically collect technical data including:

• IP address
• Device type, operating system, and browser version
• Screen resolution and language settings
• Referring URL (if you arrived at ce77 via a link from another site)
• Pages visited on the ce77 platform and time spent on each page
• Cookie identifiers (see Section 8)

3.6 Communications Data

When you contact ce77 support via live chat or email, we retain records of those communications, including:

• The content of messages sent to and received from support
• The date, time, and channel of communication
• Any attachments or documents shared in the course of a support interaction

4. How We Collect Data

ce77 collects personal data through the following channels:

• Directly from you: When you complete the registration form, submit KYC documents, initiate a deposit or withdrawal, contact support, or update your account profile.
• Automatically: Through cookies, server logs, and analytics tools that record your interactions with the ce77 platform as you browse and play. See Section 8 for details on our cookie practices.
• From payment processors: When a payment transaction is confirmed or declined, our payment processing partners share transaction reference data with ce77 to reconcile your account balance.
• From identity verification providers: Where ce77 uses a third-party KYC or age verification service, that provider may share the outcome of an identity check with ce77 (e.g., verified / not verified) without necessarily sharing the underlying document image, depending on the service configuration.
• From fraud detection services: ce77 may use third-party fraud screening tools that analyse transaction patterns and device fingerprints to flag potentially fraudulent or multi-accounting behaviour. These tools may cross-reference data against known fraud databases.

5. Legal Basis for Processing

ce77 processes your personal data on the following legal bases:

Processing Activity	Legal Basis
Creating and managing your ce77 account	Performance of a contract (the Terms and Conditions you accepted at registration)
Processing deposits and withdrawals	Performance of a contract; legal obligation (anti-money-laundering requirements)
Age verification and KYC checks	Legal obligation; legitimate interest in preventing underage gambling and fraud
Fraud detection and security monitoring	Legitimate interest in protecting the platform and its players from fraud and abuse
Sending transactional account notifications	Performance of a contract; legitimate interest in keeping players informed about their accounts
Sending promotional communications (where opted in)	Consent (you may withdraw this consent at any time by contacting [email protected])
Responsible gaming monitoring	Legitimate interest in player welfare; legal obligation under applicable gaming obligations
Retaining records for dispute resolution	Legitimate interest; legal obligation to retain records for the applicable statutory period

6. How We Use Your Data

ce77 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and secure your ce77 account, verify your identity and age, and provide you with access to betting markets, casino games, and other platform features.
• Payment processing: To process deposits from and withdrawals to your registered payment methods (bKash, Nagad, Rocket, Upay, and linked bank accounts), and to reconcile your ce77 account balance accurately.
• Regulatory compliance: To meet our obligations under applicable laws, including age verification, anti-money-laundering (AML) checks, and the retention of transaction records for statutory audit purposes.
• Fraud prevention and security: To detect and investigate suspicious activity, multi-accounting, bonus abuse, and any other conduct that may be harmful to the platform or to other players.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviours, to enforce deposit limits and self-exclusion requests, and to contact players we are genuinely concerned about in a supportive and constructive manner.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support interactions using historical communication records where relevant.
• Platform improvement: To analyse aggregated, anonymised usage data to identify features that are working well and areas of the ce77 platform that could be improved for all players.
• Promotional communications: Where you have opted in, to send you information about ce77 promotions, bonuses, new game launches, and seasonal offers relevant to the Bangladesh market. You may withdraw this consent at any time.

7. Sharing Your Data

ce77 does not sell your personal data to any third party. We share data only in the following limited and controlled circumstances:

7.1 Payment Processing Partners

In order to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked banking partners, ce77 shares transaction data (amount, reference, timestamp, and payment method identifier) with the relevant payment processor. These partners are contractually bound to handle your data securely and to use it only for the purpose of completing the transaction.

7.2 Identity Verification Providers

Where ce77 uses a third-party KYC or age verification provider to assist in verifying your identity, we share only the data necessary for that verification (typically your name, date of birth, and a copy of your ID document). These providers operate under strict data processing agreements and are not permitted to use your data for any purpose other than completing the verification check requested by ce77.

7.3 Fraud Detection and Security Services

ce77 may share device fingerprint data, IP addresses, and transaction metadata with fraud detection service providers in order to identify and prevent fraudulent activity on the platform. These providers analyse the data against known fraud patterns and return a risk assessment to ce77; they do not receive your full account profile or financial history.

7.4 Legal and Regulatory Disclosure

ce77 may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by applicable law, a court order, or in the context of an official investigation. In such cases, ce77 will disclose only the data that is strictly necessary to comply with the legal obligation and will, where legally permitted to do so, notify the affected player of the disclosure.

7.5 Business Transfers

In the event that ce77 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, player personal data may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer via the email address registered on their ce77 account, and the successor entity will be required to honour the commitments made in this Privacy Policy.

8. Cookies & Tracking Technologies

ce77 uses cookies and similar tracking technologies to operate the platform effectively, to remember your preferences, and to analyse how the platform is used. A "cookie" is a small text file placed on your device by a web server when you visit a website. Cookies do not contain executable code and cannot be used to access other files on your device.

ce77 uses the following categories of cookies:

Cookie Type	Purpose	Retention
Strictly Necessary	Required for the platform to function — session management, login state, security tokens, and load balancing. Cannot be disabled.	Session / up to 24 hours
Functional	Remember your language preferences, display settings, and responsible gaming tool configurations so you do not have to reset them on every visit.	Up to 90 days
Analytics	Collect anonymised data about how players navigate the platform — page visits, session length, and feature usage — to help ce77 improve the user experience.	Up to 12 months
Fraud Prevention	Device fingerprinting and session integrity tokens used to detect multi-accounting and unauthorised account access attempts.	Up to 30 days

You may control cookie settings through your browser's built-in privacy controls. Please note that disabling strictly necessary cookies will prevent you from logging into your ce77 account and using core platform features. Disabling functional or analytics cookies will not prevent you from accessing the platform but may affect your experience.

9. Data Security

ce77 takes the security of your personal data seriously and maintains a range of technical and organisational measures designed to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the ce77 platform.
• Encrypted storage of sensitive data fields, including passwords (hashed with a modern cryptographic algorithm), KYC document images, and payment identifiers.
• Access controls that restrict internal access to personal data on a strict need-to-know basis. ce77 staff access to player data is logged and audited.
• Two-factor authentication available for all player accounts to reduce the risk of unauthorised access arising from compromised credentials.
• Regular security reviews of platform infrastructure, third-party integrations, and data handling procedures.
• Segregated fund storage — player funds are held separately from ce77 operational funds to reduce financial exposure in the event of a security incident.

Despite these measures, no system connected to the internet can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, ce77 will notify affected players without undue delay and will take immediate steps to contain and investigate the incident.

10. Data Retention

ce77 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by applicable law or is necessary to resolve a dispute or enforce a legal agreement. The following general retention periods apply:

• Account registration data: Retained for the lifetime of your ce77 account and for a period of five years following account closure, in accordance with standard record-keeping obligations.
• KYC and identity documents: Retained for five years from the date of verification or from the date of account closure, whichever is later, to comply with anti-money-laundering record-keeping requirements.
• Financial transaction records: Retained for five years from the date of each transaction.
• Gameplay and betting history: Retained for three years from the date of each session or bet, after which records are anonymised and retained in aggregate form for statistical purposes only.
• Support communications: Retained for two years from the date of the last communication in a support thread, or longer if the communication relates to an unresolved dispute.
• Cookies and analytics data: Retained in accordance with the periods specified in Section 8.

Upon expiry of the applicable retention period, personal data is securely deleted using industry-standard data destruction methods or anonymised so that it can no longer be linked to any individual player.

11. Your Rights

As a ce77 account holder, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with a written description of your request. We will acknowledge your request within 48 hours and aim to fulfil it within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data that ce77 holds about you, together with information about how and why that data is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that ce77 delete the personal data we hold about you. This right is subject to exceptions — for example, where we are required to retain data to comply with a legal obligation or to resolve a pending dispute.
• Right to Restrict Processing: You have the right to request that ce77 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data and we are in the process of verifying it.
• Right to Data Portability: Where we process your data on the basis of your consent or on the basis of a contract, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on ce77's legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for promotional communications), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

ce77 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive in nature, in which case a reasonable administrative fee may apply.

12. Children & Minors

The ce77 platform is strictly for adults aged 21 years and over. ce77 does not knowingly collect personal data from any individual under the age of 21. If ce77 becomes aware that a person under the age of 21 has registered an account or provided personal data to us, we will close that account immediately, delete the associated personal data, and return any deposited funds (net of any sums wagered) in accordance with our standard underage account procedure.

If you believe that a person under the age of 21 may have registered a ce77 account, please contact us immediately at [email protected]. We treat all such reports with the highest priority and will investigate and act within 24 hours of receiving a credible report.

13. Changes to This Policy

ce77 reserves the right to update this Privacy Policy at any time. Where changes are material — for example, a change in the types of data we collect, a new category of third-party data sharing, or a change in our legal basis for processing — ce77 will notify registered players via email at least 7 days before the changes take effect.

For non-material amendments — such as corrections to typographical errors, clarifications of existing provisions, or updates to contact information — ce77 may update this Policy immediately without prior notice. The "Last Updated" date at the top of this document will reflect the date of the most recent amendment. We encourage you to review this Policy periodically to remain informed of how ce77 protects your personal data. Continued use of the ce77 platform following any amendment constitutes your acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ce77 handles your personal data, please contact our data team using the following details:

• Support Email: [email protected] (plain text — not a clickable link)
• Response Time: Within 48 hours for general data enquiries; within 2 hours for urgent responsible gaming requests such as self-exclusion
• Support Hours: 24 hours a day, 7 days a week via live chat and email
• Website: https://ce77.onl

All privacy-related requests submitted to [email protected] are handled by staff who have received specific training in data protection and player rights. ce77 is committed to resolving all privacy concerns fairly, transparently, and without undue delay.